Frequently Asked Questions
If you are not able to find the answer to your question, visit our Contact Us page to submit your question.
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Payment Methods
- OPTP® accepts VISA, MasterCard, American Express, Discover and ApplePay.
- Net 30 day invoicing is available to qualifying customers. Please complete the Professional Credit Application and submit it via MY ACCOUNT (new customers may apply during account set-up). Existing customers: Log into your account, select My Account, scroll down to Net 30 Day Terms, check the box and follow directions.
A separate handling fee of $6.00 will apply to customers using their own shipping account.
Please contact customer service at customerservice@optp.com or 888.819.0121 to add your shipping account; it will then be available to use for online orders.
- All OPTP® products are fully guaranteed against defects in material and workmanship.
- PLEASE CHECK YOUR PACKAGE IMMEDIATELY to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, CONTACT OPTP® IMMEDIATELY for prompt action.
- Damaged or short shipments must be reported within 5 days of receipt. Please keep the box if you are calling about a damaged item.
- OPTP® guarantees products for 30 days. All product returns must be handled within 30 days.
- OPTP® offers a 10 day return policy on most books, DVDs and other publications. This allows you to review the publication to ensure your satisfaction.
- Returned items must be returned in excellent and/or unused condition for full product credit. Use extra caution when packing books for return to avoid damage.
- OPTP® does not refund/credit shipping and handling fees, with the exception of shipping errors. For all other instances, customer will pay for return shipping.
**Please note:
- Law labels and identification labels must remain on all products for credit. Credit cannot be issued for books with markings, stickers or torn pages.
- To start a return, log in to your account, locate your order and click Return or Replace.
- Some products are non-returnable; customers are responsible to pay return shipping.
If you have any questions, please contact customer service:
1-800-367-7397
Distributor Pricing Level is reserved for those purchasing products for resale.
To apply for the OPTP® distributor program, you must:
- Click LOGIN | REGISTER at the top of the website and register for a Distributor account (EXISTING OPTP CUSTOMERS see note, below, for alternate instructions)
- Sign and upload our Distributor Agreement in My Account (after registration)
- Upload a copy of your State Resale Certificate using the Tax Exemption field in My Account (after registration)
ALREADY HAVE AN OPTP CUSTOMER ACCOUNT? If you have an existing Individual or Professional account, do not register for a new Distributor account. Complete our Distributor Agreement and follow instructions at the bottom of the document. If approved, your account will be updated to Distributor and we will notify you.
To apply for Net 30 payment terms:
- Complete and upload a Credit Application in My Account (after registration). All orders must be prepaid until your application has been approved.
Please note:
- Distributors must exceed a minimum subtotal of $400.00 per order to receive Distributor pricing
- All orders below $400.00 will be processed at the Professional pricing level
- Orders over $5,000.00 may require prepayment via wire transfer
After creating your account go to My Account and complete steps 2 and 3 (uploading Distributor Agreement and State Resale Certificate); upload fields are near the bottom of the page. Your application will be reviewed and, if approved, your account will be updated to Distributor, and you will be notified by email. Until you are approved as a Distributor, online pricing and purchases will be held to the Professional pricing level.
Click here for a map to OPTP®.
3800 Annapolis Lane N, Suite 165, Plymouth, MN 55447
Driving directions: Take Interstate 494 to Rockford Rd (Country Rd 9) Exit, go West to Annapolis Lane (first stop light), turn left (South). Follow Annapolis Lane to signage directing you to driveway for 3800 building. Our suite is #165 and the OPTP® sign is clearly displayed.